Delivery & Returns

Delivery

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email.

Standard delivery is 2-3 days from placing your order depending on time of day.

 

Domestic Shipping Rates and Estimates

We offer £1.99 flat rate shipping to anywhere in mainland UK

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@thehealthydogco.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@thehealthydogco.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

Exceptions

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging
  • Returned items must have no visible signs of wear or use

 

The Returns Process

To initiate a return or exchange, please complete the following steps:

  • Login to our online return portal using your email address and order ID.
  • Choose the products you wish to return or exchange from your order.
  • Print the prepaid shipping label that you will receive by email.
  • Send all items back to us using the label provided.

If you have any further questions, please don’t hesitate to contact us at info@thehealthydogco.com.

 

 

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